Investment Wallet
Help & Support
Get started, find answers, or contact us for help with the app.
Getting started
- Explore the app: open Investment Wallet and choose the feature you want to use from the app’s navigation.
- Try an evaluation: on Evaluate, enter a stock symbol such as AAPL, then tap the evaluation button.
- Using the App Clip: enter a ticker and tap Run sample evaluation. No account is needed for the clip’s sample evaluation.
Results labeled “sample” or “demo” are illustrative, not live market analysis or a recommendation to buy or sell. The App Clip’s sample scores are generated from the ticker text.
Common questions
Why does a ticker produce the same sample result?
The sample evaluator produces repeatable values for the same ticker and model version. These sample values do not track changes in market prices or company fundamentals.
The App Clip opened without a stock selected.
That is expected when the launch link does not include a ticker. Enter a symbol, such as AAPL or BRK.B, to try the sample evaluation.
A link opens a website or a 404 page.
Please send support the exact link and explain how you opened it—for example, from a QR code, a message, or your browser. Include whether you were trying to open the full app or the App Clip.
The app is not responding. What should I do?
Close and reopen the app. If the problem continues, restart your iPhone and check for an available app update. Contact support if you still need help.
Do not delete the app as a troubleshooting step unless your saved data is backed up. Deleting an app can remove data stored on your device.
Are App Clip results saved?
The current App Clip keeps sample results in the current session. It does not save them to your portfolio.
Contact support
Have a question or found a problem? Email us and describe what happened.
Email supportOr email InvestmentWallet@wemovethemasses.com .
To help us investigate, include:
- Your iPhone model and iOS version.
- The app version and whether you are using the full app or App Clip.
- The steps that led to the problem and any error message.
- A screenshot, if helpful, with personal and financial information hidden.
Please do not send passwords, account numbers, or other sensitive financial information.